Privacy Policy

Introduction

lumeranzia.top AS ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumeranzia.top or use our wholesale distribution services. This policy applies to all data we collect through our website, services, and other interactions with our company.

Data Controller Information

The data controller for your personal information is lumeranzia.top AS, a company registered in Denmark with registration number CVR91375863. Our registered office is located at Nyhavn 110, 8081 Aarhus, Central Denmark, Denmark. For any privacy-related queries, you can contact us at [email protected] or by phone at +45 35367591.

Data Collection

We collect information about you in various ways when you use our services. The data we collect includes both personal information that you provide directly to us and information that is automatically collected when you interact with our website and services. This data collection enables us to provide our wholesale distribution services effectively and improve your experience with our company.

The personal data we collect may include your name, email address, phone number, company information, postal address, payment information, and communication preferences. We also collect technical information such as your IP address, browser type, device information, and website usage patterns through cookies and similar technologies.

How We Use Your Information

We process your personal data for various legitimate business purposes related to our wholesale distribution services. How we use your data depends on the nature of our relationship with you and the legal basis for processing. We use your information to provide our services, process orders, communicate with you about your account, and improve our business operations.

Specifically, we use of your data for the following purposes: fulfilling service requests and processing orders, providing customer support and responding to enquiries, sending important service updates and notifications, conducting business analytics to improve our services, ensuring website security and preventing fraud, and complying with legal obligations and regulatory requirements.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: performance of a contract when providing our wholesale distribution services, legitimate interests for business operations and service improvement, legal obligation to comply with applicable laws and regulations, and consent for marketing communications and certain tracking technologies where required.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, logistics partners, and technology service providers. These third parties are contractually bound to protect your information and use it only for the purposes we specify. We may also disclose information when required by law or to protect our legal rights.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. The retention period varies depending on the type of data and the nature of our relationship with you. Generally, we retain customer data for the duration of our business relationship and for a reasonable period thereafter to meet legal and regulatory requirements. Marketing data is retained until you withdraw consent or we determine it is no longer needed.

International Data Transfers

As we operate across European markets, your personal data may be transferred to and processed in countries within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms to protect your data in accordance with GDPR requirements.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data. These rights include the right to access your personal information, request corrections to inaccurate data, request deletion of your data in certain circumstances, object to processing based on legitimate interests, request restriction of processing, and data portability where applicable.

To exercise any of these rights or if you have questions about how we handle your personal data, please contact us at [email protected]. We will respond to your request within the timeframes required by applicable law. You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are designed for business use and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

We are committed to addressing your privacy concerns and will respond to your enquiries as promptly as possible. For general enquiries about our wholesale distribution services, you may also contact us at [email protected].